ICBC & WorkSafeBC
Injured in a crash or at work? Your recovery is likely covered.
Matrix Rehab is an ICBC Recovery Network member and an approved WorkSafeBC provider. Here's exactly how coverage works — and how quickly you can start.
Car accident recovery
ICBC Enhanced Care, explained.
If you were hurt in a motor vehicle accident in BC — no matter who was at fault — ICBC pre-approves treatment for your first 12 weeks. You don't need a doctor's referral, and you don't pay up front for approved visits.
How ICBC Enhanced Care works, in 20 seconds.
Call ICBC or report online to open your claim — you'll receive a claim number, usually within 24–48 hours.
Book online or call us. Bring your claim number and date of accident to your first visit — that's all the paperwork you need.
A physiotherapist assesses your injuries, documents them for your claim, and starts hands-on treatment right away. Massage and acupuncture are layered in as your plan needs.
We track your progress visit to visit. If you need care beyond the pre-approved block, we submit the extension request to ICBC for you with clinical justification.
Workplace injury recovery
WorkSafeBC claims, handled for you.
As an approved WorkSafeBC provider, we direct bill WSBC for eligible physiotherapy related to your workplace injury — and we take care of the reporting and communication with your case manager, so your energy goes into recovery, not paperwork. Massage therapy and acupuncture are not automatically included on a WorkSafeBC claim: each needs its own approval from WorkSafeBC before it can be covered, so raise it with us and your case manager early.
How a WorkSafeBC claim works, in 20 seconds.
Tell your employer as soon as possible after the injury — this starts the WorkSafeBC process.
See a doctor or call Teleclaim to register your claim. Keep note of your claim number once it's issued.
Call or book online and tell us it's a workplace injury — in many cases we can begin treatment while your claim is still being processed. We'll confirm your coverage before you pay anything.
Your plan is built around a safe, gradual return to your job — with progress reports to your case manager along the way.
Quick check
You're likely eligible if…
You were in a crash in BC
Driver, passenger, cyclist or pedestrian — Enhanced Care applies regardless of fault.
You were hurt doing your job
Any BC worker injured on the job can file a WorkSafeBC claim — and the injury was reported.
It happened recently
The earlier treatment starts, the better it works — and for ICBC, the 12-week pre-approval window is ticking.
Don't wait for the paperwork to feel better.
ICBC pre-approves your first 12 weeks, and for WorkSafeBC we can often begin while your claim is processed. Not sure where you stand? Call — we'll check for you.
Before you book
How direct billing works
A few things worth knowing about insurance billing, so there are no surprises at the front desk.
ICBC and WorkSafeBC claims work differently: once your claim is approved, we handle the billing and the reporting for you. The points below apply to extended health plans.
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We submit the claim — your insurer decides what it pays.
Direct billing is a convenience we offer. It is not a guarantee that your claim will be approved, or paid in full.
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We can bill your plan, but we cannot look it up.
Your coverage amounts, limits, deductibles and any pre-approval rules sit with your insurer, not with us. Knowing what your own extended health plan includes is the one part we cannot do for you.
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Anything your insurer doesn't cover is payable by you.
If your plan pays only part of the fee — or none of it — the remaining balance is due at your visit.
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The exact payout is known after your visit, not before.
A claim can only be submitted once your appointment is complete, so that is the point at which we find out what your insurer has paid.
Thanks for understanding — knowing your plan before you arrive keeps the billing side simple for everyone.