Your first visit
Walk in ready. Walk out with a plan.
A little preparation makes your first appointment count. Here's what to bring, how to get ready, and exactly what will happen when you arrive.
Answer six quick questions and we'll suggest a starting point — about one minute.
Before you arrive
Arrive 10 minutes early with these ready.
Bring The essentials
So we can set up your file correctly the first time.
Your insurer and plan number, if you'd like us to direct bill your extended health plan.
For ICBC or WorkSafeBC patients — this is all we need to bill them directly.
Something you can move in that gives access to the area we're treating — shorts for knees, a tank for shoulders.
Prepare Worth two minutes of thought
What worries you most? What do you want back — sleep, sport, lifting your kids? Tell us.
When it started, what makes it better or worse, and anything the therapist should know about how it behaves.
Current medications, past surgeries or conditions — they can all shape the safest treatment plan.
X-ray or MRI reports and any referral notes, if you have them — helpful, but not required.
The appointment
What your first visit includes.
Your therapist examines how you move, tests strength and range, and finds the cause — not just the sore spot.
Your symptoms, your goals, and what recovery needs to look like for your life and work.
Clear next steps: how often to come, what we'll do each visit, and what "better" will look like.
Hands-on care begins at the first visit, plus simple home guidance you can start that evening.
Before you book
How direct billing works
A few things worth knowing about insurance billing, so there are no surprises at the front desk.
ICBC and WorkSafeBC claims work differently: once your claim is approved, we handle the billing and the reporting for you. The points below apply to extended health plans.
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We submit the claim — your insurer decides what it pays.
Direct billing is a convenience we offer. It is not a guarantee that your claim will be approved, or paid in full.
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We can bill your plan, but we cannot look it up.
Your coverage amounts, limits, deductibles and any pre-approval rules sit with your insurer, not with us. Knowing what your own extended health plan includes is the one part we cannot do for you.
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Anything your insurer doesn't cover is payable by you.
If your plan pays only part of the fee — or none of it — the remaining balance is due at your visit.
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The exact payout is known after your visit, not before.
A claim can only be submitted once your appointment is complete, so that is the point at which we find out what your insurer has paid.
Thanks for understanding — knowing your plan before you arrive keeps the billing side simple for everyone.